Cloud & Technology Operations

Outsourced operational services which are aligned to business standards, policies and statutory requirements.

Managed Services

Managed IT Services are central to our business. SXiQ offers a broad range of tailored solutions that enable our customers to focus on their core business, leaving us to manage the complexities of IT.  The key element of our offering is to provide resilient and secure outcomes to meet your ever-changing needs, with the benefits of our approach being:

  • Rapid access and deployment of your specific ICT capacity when you require it
  • Flexibility to scale up or down with the demands of your ICT infrastructure
  • A cost effective way to achieve better returns on your ICT environment

Our services include:

  • 24×7 service desk
  • Global operations centre
  • Level 2 & 3 escalated support
  • Remote pro-active monitoring
  • Incident, problem, change, capacity, service level and availability management
  • Detailed service reporting
  • Dedicated service delivery managers

Technology Management

SXiQ is experienced at managing mixed vendor environments and varying degrees of process maturity. Whether it’s compute, storage, backup or archive solutions our specialists have the experience to support all aspects of the ICT stack.  We cover:

  • End user devices including desktops, laptops, tablets and common peripherals
  • Collaboration and email suites
  • Anti-virus and patch management (PC and servers)
  • Multiple operating systems such as Windows, Linux, AIX and other unix systems
  • Infrastructure compute and storage support (on and off-premises), including physical servers, hypervisors and storage arrays; from standalone to converged and hyper-converged technologies
  • Backup and replication solutions
  • Networking switches, routers, load balancers and accelerators
  • Security devices including firewalls, threat management gateways and VPN appliances
  • Telecommunication services such as WAN links, internet services and cloud connections

End User Services

SXiQ has vast experience in the deployment & management of end user services. Our goal is to help our customers improve the productivity, efficiency, mobility and overall experience of their end-users, with significant focus on Windows 10 SOE designs, implementations and migrations, device roll-out and ongoing device management (including secure erasure and disposal of decommissioned devices).

Our technology and services include:

  • ‘Always on’ 24×7 service desk
  • On-site Management – class leading on-site deployment and ongoing end user device management capability
  • Windows 7, 8, 10 skilled engineers
  • Device protection and antivirus
  • Microsoft SCCM and IBM In-Tune
  • Certified provider of Apple, Dell, HP, Lenovo, Microsoft, Toshiba

Device as a Service (DaaS)

Device as a Service (DaaS) is SXiQ provisioning model for the supply, support and maintenance of end user hardware devices and access software. By providing a complete management solution, we can simplify the often complex requirement for maintaining a productive end user device, whilst enabling it to be consumed in a “pay-as-you-go” model.

The key characteristics of the SXiQ DaaS are:

  • Per device pricing model resulting in predictable budgets with simple unit costs
  • Logistics and asset management including decommissioning
  • One phone number to call for problem resolution with apps, network or device issues
  • IT lifecycle management
  • “Bring Your Own Device” support separating business applications from end user device applications

DaaS Workplace Solution Options
There are three levels of service options for our workplace device as a service solution. The best option will depend on the category of user and the service level requirements of your organisation.

Pricing

Collaboration Services

We are experts in assisting our customers improve the collaboration of end-users and teams across their organisations. We help our customers communicate more seamlessly, share data, share virtual workspaces and work with greater flexibility from any location.

Our offering centers on the Microsoft collaboration suite, including O365, One Note, Exchange, Skype for business and Active Directory.

Datacentre & Enterprise Systems Services

SXiQ’s overall aim is to make the datacentre invisible, through intelligent & efficient solutions.

We design, build and manage the very latest generation enterprise infrastructure & software, improving the security, performance and system availability of our customers data & systems with real-time, technology insights via our elegant dashboards and operational visualisations, ultimately freeing our customers from the complexity of enterprise datacenter systems and accelerating our customers decision making capabilities across mission-critical systems.

Along with traditional infrastructure capabilities, we specialise in the latest generation of Converged & Hyperconverged technologies, Flash storage technologies and Software defined platforms.

SXiQ DC & Enterprise services include:

  • Compute – Provisioning and management of virtual or physical services on high performing server infrastructure
  • Storage – High availability, fault tolerant enterprise storage platform management providing customised storage requirements
  • Network & Security – Provisioning and management of datacentre security, firewall and switching technologies
  • Backup – Backup and recovery operations including archiving, media management and offsite tape storage services
  • Disaster Recovery – world-class disaster recovery and replication services for database, o/s, hypervisor, server & storage infrastructure
  • Monitoring & Management – Comprehensive system management including monitoring, alerting, patching, tuning and ‘always-on’ support
  • Capacity planning and capacity management for your entire compute, storage, network environment
  • Detailed, incident, problem and change management service
  • Service level agreement guarantees

Cloud Services

Our cloud services capabilities include on customer premises cloud-in-a-box solutions and datacenter based hybrid-cloud solutions, connected to Azure & AWS, with real-time operational intelligence and deep insights. Our aim is to make the cloud and all of its many spokes invisible, through our intelligent cloud orchestration & interconnectivity.

We have focused on providing our customers with an intuitive, intelligent, consumption based cloud offering. Our solution has been built from the ground-up with fanatical security and the efficiency, flexibility, and performance of web-scale engineering, capable of rapid-elasticity, that can run any workload at any scale across private & public cloud domains. This is underpinned by the peace of mind of our always-on cloud operations team.

It’s an ‘always-on’, any cloud, anywhere, approach.

Our solutions are based on the very latest generation of technologies and include:

  • On-prem cloud-in-a-box
  • Private cloud
  • Public cloud
  • Multi-cloud combinations between private cloud, Azure, AWS
  • Database-as-a-Service
  • Datawarehousing
  • Backup-as-a-Service
  • Disaster Recovery-as-a-Service

Secure Erasure

SXiQ provides strictly controlled secure system erasure to protect and safely remove business critical data from end-of-life hardware.

Our service includes return of assets to financiers, or if you wish, donation to not for profit organisations to ensure minimal landfill e-waste. Our facility uses industry leading data erasure software and practices to guarantee secure data removal, with Certificates of Completion provided at the end of every erasure project.

We provide secure erasure services to a wide range of Australian businesses including State and Federal Government departments, financial services, educational institutions, telecommunications, utilities, advisory & legal firms, and many more.

Our services include:

  • Company identification removal
  • Device testing and condition reporting
  • Data erasure
  • Device repair
  • Device preparation to financier
  • Green disposal and recycling

Logistics Management

SXiQ has secure on site warehousing facilities of over 1000 m2 located at its head office in Hawthorn East. With class-leading warehouse inventory control and racking systems in place, we handle over 35,000 units per year.

Relationships with leading transport organisations enable SXiQ to provide efficient solutions for all situations including:

  • Hardware stock buffering for large deployments to ensure continuity of supply
  • Secure storage of equipment to meet the strictest standards
  • Device shipment Australia-wide with a range of service levels including standard, next business day or same day priority